Privacy Policy
Last updated: May 25, 2026
OC Garage Cleanout ("we," "us," or "our") operates the website at ocgaragecleanout.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We may collect the following types of personal information:
- Contact information — Your name and phone number when you call or text us at (949) 414-6589 to schedule a garage cleanout.
- Chat messages — Messages you send through our website chat widget, which are processed by our AI assistant to answer your questions about our service.
- Service address — Your home address when you book a garage cleanout appointment.
- Usage data — Standard website analytics including pages visited, time on site, and referring source. This data is collected anonymously.
How We Use Your Information
We use your personal information solely to:
- Schedule and provide garage cleanout services
- Respond to your questions via phone, text, or chat
- Send appointment confirmations and reminders
- Improve our website and service
We Do Not Sell Your Data
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Period.
Third-Party Services
Our website uses the following third-party services:
- Meta (Facebook) Pixel — We may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This tool may collect anonymized data about your visit, such as pages viewed. You can opt out of Meta tracking at Facebook Ad Settings.
- Google Maps — We embed a Google Maps widget to show our service area. Google may collect usage data in accordance with their Privacy Policy.
- Anthropic (AI Chat) — Our chat widget uses Anthropic's API to process your messages and generate responses. Chat messages are sent to Anthropic's servers for processing. Anthropic's privacy policy is available at anthropic.com/privacy.
Cookies and Tracking
Our website may use cookies and similar technologies for analytics and advertising purposes. You can control cookie settings through your browser preferences.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell your data)
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, contact us at (949) 414-6589.
Data Retention
We retain your contact information and service records for as long as necessary to provide our services and comply with legal obligations. Chat messages are not stored permanently on our servers.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us:
- Phone/Text: (949) 414-6589
- Location: Costa Mesa, CA